What’s the job?

The Hotel Manager is responsible for leading the overall hotel operations and commercial performance of the property. This role ensures smooth day-to-day operations across all departments while driving revenue growth, guest satisfaction, operational excellence, and profitability.

The Hotel Manager will work closely with Hotel General Manager and department heads to maintain luxury service standards, achieve financial targets, strengthen market positioning, and enhance the overall guest experience.

Areas of responsibility include Front Office, Housekeeping, Food & Beverage Service, Culinary Operations, Engineering, Recreation, Commercial Performance and Guest Experience.

Your Day-to-Day

Operational Management
• Lead and oversee the daily hotel operations to ensure smooth coordination across all operational departments.
• Ensure all departments maintain luxury hospitality service standards and operational excellence.
• Support the General Manager in executing operational strategies and business objectives.
• Lead department heads to achieve operational targets, productivity goals, and service excellence.
• Ensure compliance with Marriott brand standards, SOPs, health and safety regulations, and sustainability initiatives.
• Maintain a visible leadership presence across the property and provide operational support.
• Drive a positive workplace culture focused on accountability, teamwork, and operational discipline.

Guest Relations & Service Excellence
• Ensure exceptional guest experiences across all touchpoints within the hotel.
• Maintain strong guest engagement and ensure prompt resolution of guest complaints and service challenges.
• Continuously monitor guest feedback and implement improvements to enhance guest satisfaction scores.
• Build and maintain strong relationships with guests, corporate clients, travel partners, and key stakeholders.
• Ensure all teams deliver personalized and professional guest service aligned with luxury hospitality standards.

Commercial Management
• Drive overall commercial performance and profitability of the hotel.
• Monitor hotel performance indicators including occupancy, ADR, RevPAR, and market competitiveness.
• Work closely with Sales, Revenue, and Marketing teams to maximize revenue and market share.
• Identify new business opportunities and implement commercial strategies to increase revenue across rooms, F&B, and events.
• Monitor competitor activities and market trends to strengthen the hotel’s market positioning.

Cost Management & Financial Control
• Analyze financial reports, operational KPIs, and performance data to support business decisions.
• Ensure cost control measures are effectively implemented without compromising guest satisfaction and service quality.
• Monitor departmental expenses and operational efficiencies to achieve financial objectives.
• Support financial planning initiatives to improve profitability and operational performance.
• Ensure efficient utilization of resources, manpower, and operational budgets across all departments.

Requirements
• Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field.
• A Masters in the same field, commercial subjects would be a plus.
• Minimum 2 years of experience in the UAE as a Director of Operations/Hotel Manager or an equivalent position, within a 5-star Branded hotel.
• Marriott premium or luxury hotel brand experience is strongly preferred.
• Strong understanding of both hotel operations and commercial business performance.
• Proven track record in driving revenue growth, operational efficiency, and guest satisfaction.
• Excellent leadership, communication skills, and team management skills.